Innovation Management and Leadership Certification Programme
Innovation Management and Leadership Certification Programme is organised by the Innovation Think Tank department of Siemens Healthcare, aiming to develop innovative solutions for real-world problems in the healthcare sector.
For IMLEAP 2018, 30 students from various disciplines were selected with the aim to identify needs in the healthcare sector, propose solutions while learning from each other.
Duration: 5 days, June 2018
Bengaluru, India
BRIEF : To improve patient experience of future, tackling the problems of present.
Our Project
3 Hospital Visits
Observations
Expert Interviews
Online Research
St. John’s Hospital, Columbia Asia, KC General hospital
Bengaluru, India
Journey mapping
The patient’s journey was mapped while tracing the emotions and feelings at various steps. The caretaker’s (family member/friend) journey was also mapped parallelly as they are a major stakeholder in healthcare settings
We are living in an ageing society and post-discharge problems are very common with the elderly and it takes time for then to adjust to changes and they are prone to relapse.
40 per cent of patients over 65 had medication errors after leaving the hospital, and 18 per cent of patients discharged from a hospital are readmitted within 30 days
Discharge is not only a painful process for patients but caregivers that accompany patients too. The patients face problems post-discharge and this leads to readmission which adversely affects the hospitals too and the ratio of doctors, nurses to patients worsens.
To design a strategic way to transfer patients from the hospital to their homes with efficient planning to ensure proper post-treatment recovery and avoid relapse of their diseased state
Problems
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Cumbersome and time-consuming process for the person accompanying the patient
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Patient and family not prepared for post-discharge care
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Hospitals do not ensure if the patient is mentally ready to be shifted
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A lot of information is given verbally
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People are not aware of the facilities required for the patient post-discharge
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Facilities required are not available at homes
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Early discharge due to the burden on hospitals
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Patients are used to the hospital environment and external care, forget medications
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Cannot adapt to medications changes post-discharge
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Relapse is common after discharge
Brainstorming
Proposed Concept
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Personalised discharge experience for patients
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Support staff for patient transfer
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Starts planning and preparing patient in advance
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Will send pre-discharge checklist (that specifies facilities required )at least 5 hours prior
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Reminders for Appointments
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Contacts of nearby facilities for emergency
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Value-added services like wheelchair rental, ambulance services, food delivery
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Coordination with billing/ insurance department
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Coordination with psychologist
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24 hr helpline
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Training for patients and caregivers
Discharge department
Discharge kit
Discharge kiosk
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Booking future appointments
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Multilingual interface
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Strategic placement near exit to optimise patient flow
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Personalised discharge experience, selective instructions
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Quick payments and processing time
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Booking value-added services like wheelchair rental and food delivery
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Optional subscription to reminders for medicines, food or appointments through text/ email.
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Customised items included according to the patient's needs
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Place for segregating medicines according to dosage time
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Interactive colour-coded cards for handling situations post-discharge
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Information about food, sleep, exercise, medication etc
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Multilingual information booklet for explaining various procedures
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Emergency information on the kit
Team : Aditya Mathur, Anubhuti Gupta, Apoorv Mehta